Privacy Policy
PRIVACY POLICY
Last updated: May 1, 2026
Clara Chelsea operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience.
These are referred to as the “Services”.
Clara Chelsea is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase, complete another transaction through the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy applies with respect to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully.
By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described below.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
Contact details
This may include your name, address, billing address, shipping address, phone number and email address.
Financial information
This may include credit card numbers, debit card numbers, financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
Account information
This may include your username, password, security questions, preferences and settings.
Transaction information
This may include the items you view, add to your cart, add to your wishlist, purchase, return, exchange or cancel, as well as your past transactions.
Communications with us
This includes the information you provide when communicating with us, for example when sending a customer support inquiry.
Device information
This may include information about your device, browser, network connection, IP address and other unique identifiers.
Usage information
This includes information about how you interact with the Services, including how and when you navigate or use the Services.
PERSONAL INFORMATION SOURCES
We may collect personal information from the following sources:
Directly from you
This includes when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services
This includes information collected from your device when you use our products or services, visit our website, or interact with cookies and similar technologies.
From our service providers
This includes information collected or processed on our behalf when we engage service providers to enable certain technologies or services.
From our partners or other third parties
This may include information provided by business partners, marketing partners or other third parties.
HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Providing, Tailoring and Improving the Services
We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items you are interested in, and send notifications related to your account.
We may also use your personal information to process purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a customized shopping experience for you.
This may include recommending products related to your purchases and using your personal information to better tailor and improve the Services.
Marketing and Advertising
We use your personal information for marketing and promotional purposes.
This may include sending marketing, advertising and promotional communications by email, text message or postal mail.
We may also use your information to show you online advertisements for products or services on the Services or other websites, including based on items you previously purchased, added to your cart, or interacted with through the Services.
Security and Fraud Prevention
We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity.
We also use this information to protect public safety and secure our Services.
If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe.
We strongly recommend that you do not share your username, password or other access details with anyone else.
Communicating With You
We use your personal information to provide customer support, respond to your inquiries, provide effective services and maintain our business relationship with you.
Legal Reasons
We use your personal information to comply with applicable law or respond to valid legal processes.
This may include requests from law enforcement or government agencies, civil discovery, potential or actual litigation, other legal proceedings, or enforcement and investigation of potential violations of our terms or policies.
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and subject to this Privacy Policy.
Such circumstances may include:
With Shopify, vendors and service providers
We may disclose personal information to Shopify, vendors and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping.
With business and marketing partners
We may disclose personal information to business and marketing partners to provide marketing services and advertise to you.
For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites.
Our business and marketing partners will use your information in accordance with their own privacy notices.
Depending on where you live, you may have the right to direct us not to share information about you for targeted advertisements and marketing based on your online activity with different merchants and websites.
When you request or consent to disclosure
We may disclose certain information to third parties when you direct us, request us, or otherwise consent to the disclosure.
This may include disclosures required to ship products to you or disclosures made through your use of social media widgets or login integrations.
With affiliates or our corporate group
We may disclose personal information with our affiliates or otherwise within our corporate group.
For legal or business purposes
We may disclose personal information in connection with a business transaction, such as a merger or bankruptcy.
We may also disclose personal information to comply with applicable legal obligations, respond to subpoenas, search warrants or similar requests, enforce applicable terms of service or policies, and protect or defend the Services, our rights, and the rights of our users or others.
RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify.
Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.
Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than where you reside, in order to provide and improve the Services.
In addition, to help protect, grow and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, other merchants and Shopify.
To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants and Shopify.
In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights over the use of your personal information for these purposes.
To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.
Depending on where you live, you may exercise certain rights with respect to your personal information through the Shopify Privacy Portal.
THIRD-PARTY WEBSITES AND LINKS
The Services may provide links to websites or other online platforms operated by third parties.
If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy policies, security policies, and other terms and conditions.
We do not guarantee and are not responsible for the privacy or security of such websites.
This includes the accuracy, completeness or reliability of information found on third-party websites.
Information you provide on public or semi-public platforms, including information shared on third-party social networking platforms, may be viewable by other users of the Services and/or users of those third-party platforms.
Our inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators, except as disclosed on the Services.
CHILDREN’S DATA
The Services are not intended to be used by children.
We do not knowingly collect any personal information about children under the age of majority in your jurisdiction.
If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that the information be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell”, as those terms are defined under applicable law, personal information of individuals under 16 years of age.
SECURITY AND RETENTION OF YOUR INFORMATION
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security.
In addition, any information you send to us may not be secure while in transit.
We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide you with Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.
These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.
Right to Access / Know
You may have the right to request access to personal information that we hold about you.
Right to Delete
You may have the right to request that we delete personal information we maintain about you.
Right to Correct
You may have the right to request that we correct inaccurate personal information we maintain about you.
Right of Portability
You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Managing Communication Preferences
We may send you promotional emails.
You may opt out of receiving these emails at any time by using the unsubscribe option displayed in our emails.
If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.
ADDITIONAL RIGHTS FOR UK AND EEA RESIDENTS
If you reside in the United Kingdom or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:
Objection to Processing and Restriction of Processing
You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
Withdrawal of Consent
Where we rely on consent to process your personal information, you have the right to withdraw this consent.
If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below.
To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit:
https://privacy.shopify.com/en
We will not discriminate against you for exercising any of these rights.
We may need to verify your identity before processing your request, as permitted or required under applicable law.
In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf.
Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf, and we may also need you to verify your identity directly with us.
We will respond to your request in a timely manner as required by applicable law.
COMPLAINTS
If you have complaints about how we process your personal information, please contact us using the contact details provided below.
Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below.
You may also have the right to lodge your complaint with your local data protection authority.
For the European Economic Area, you can find a list of responsible data protection supervisory authorities through the relevant official data protection authority resources.
INTERNATIONAL TRANSFERS
Please note that we may transfer, store and process your personal information outside the country where you live.
If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority of the United Kingdom, as applicable.
This does not apply where the data transfer is made to a country that has been determined to provide an adequate level of protection.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons.
We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.
CONTACT
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us using the details below: