FAQ
Orders
How do I place an order?
Simply browse our collection, select your preferred size and colour, and add your chosen items to your basket. Once you're ready, proceed to checkout and follow the steps to complete your order.
Can I change or cancel my order after placing it?
We aim to process orders quickly, so changes or cancellations may not always be possible once an order has been placed. If you need help, please contact us as soon as possible and we'll do our best to assist.
How do I know if my order has been confirmed?
Once your order is placed successfully, you'll receive a confirmation email with your order details.
Shipping & Delivery
Do you offer delivery across the UK?
Yes, we deliver across the United Kingdom.
How long does delivery take?
Delivery times vary depending on your location and the shipping option selected at checkout. Estimated delivery times will be shown during checkout and in your confirmation email.
Do you offer free shipping?
We may offer free shipping on qualifying orders. Any current shipping offers will be clearly shown on our website.
How can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details, where available.
What should I do if my order is delayed?
If your order hasn't arrived within the expected timeframe, please contact us and we'll look into it for you.
Returns & Refunds
What is your returns policy?
We want you to be happy with your purchase. If you're not completely satisfied, you may return eligible items within 30 days of receiving your order, subject to our returns policy.
What condition must returned items be in?
Returned items must be unworn, unwashed, and in their original condition with tags attached, where applicable.
How do I request a return?
To start a return, please contact us at info@clarachelsea.com with your order number and reason for return.
How long do refunds take?
Once your return has been received and approved, refunds are usually processed back to your original payment method within 14 business days.
Do you offer exchanges?
At this stage, we recommend returning your item and placing a new order for the preferred size or style, unless otherwise stated.
Products & Sizing
How do I choose the right size?
We recommend checking our size guide before placing your order. If you are between sizes or need further advice, feel free to contact us.
Will the colours look exactly the same in person?
We do our best to display colours as accurately as possible, but slight variations may occur depending on your screen settings.
How should I care for my items?
Care instructions are provided on the product label and, where possible, on the product page. Following these instructions will help maintain the quality and longevity of your item.
Payments
What payment methods do you accept?
We accept major debit and credit cards, along with any additional secure payment methods displayed at checkout.
Is it safe to shop on your website?
Yes, we use secure checkout technology to help protect your payment and personal information.
Contact
How can I contact Clara Chelsea?
If you need any assistance, you can reach us at info@clarachelsea.com. We'll be happy to help.
How long does it take to receive a reply?
We aim to respond to all customer enquiries within 24 hours.